Contact Center Survey

1. How did you get in contact with us? *This question is required.

• Phone
• Website
• Paper reminder
• Other (required) Please enter an 'other' value for this selection.

2. Which site were you in contact with (address on invoice)? *This question is required.

• France
• Poland
• Sweden
• US
• Other (required) Please enter an 'other' value for this selection.

3. How often are you in contact with us? *This question is required.

• 1-5 times per week
• 1-5 times per month
• Rarely

4. Have you used our web based tool VVI? *This question is required.

No, never heard of it	No	Yes, but not enough information was available	Yes
No, never heard of it	No	Yes, but not enough information was available	Yes

5. Overall, how satisfied are you with Contact Center service? *This question is required.

Extremely unsatisfied	Partly unsatisfied	Neutral	Partly satisfied	Extremely satisfied
Extremely unsatisfied	Partly unsatisfied	Neutral	Partly satisfied	Extremely satisfied

6. Was the information provided by the case handler clear and comprehensive enough? *This question is required.

Not at all	Not enough	Neutral	Good enough	Yes
Not at all	Not enough	Neutral	Good enough	Yes

7. Are you satisfied with the time of resolution? *This question is required.

No	Not really	Neutral	Partly yes	Yes
No	Not really	Neutral	Partly yes	Yes

If you are ok with us contacting you for further inputs, please enter your phone or Email:

• Phone
• Email