Human Services Transportation Survey

Knoxville Regional Transportation Planning Organization - Human Services Transportation Coordination Plan

The Knoxville Regional Transportation Planning Organization (TPO) is re-visiting the Human Services Transportation Coordination Plan (HSTC Plan) of 2013. The HSTC Plan is required by the Federal Transit Administration (FTA) and helps provide guidance into better coordinating human service transportation and provides direction on how FTA funding should be spent in the region. A key element of the HSTC Plan is:

Identifying gaps in transportation services for the region and the development of strategies to address these gaps.

This survey will help provide input into the HSTC Plan and help re-affirm the previously identified strategies. At the end, if you are interested, you can put in your email and we will keep you informed of the survey results and the completion of the Plan. Thank you for completing the survey.

1. Which of the following best describes you?

2. In answering this survey, which best describes who you are representing? If you are a provider of service or a member of a committee, board, or group - the person(s) you serve or advocate for are who you should represent for this survey. Check all that apply.

Seniors (age 60+)
People with disabilities
People of low-income
Other - Write In Please enter an 'other' value for this selection.
None of the above

3. Do you or your clients have any of the following types of disabilities? Check all that apply.

4. Which of the following do you or your clients currently use for transportation? Check all that apply.

5. If you or your clients use public transportation what are the purpose of the trips? Check all that apply.

6. If you or your clients use a wheelchair, must you/they remain in it while riding in a vehicle?

Yes
No
Some do and some don't

7. Do you or your clients need an assistant or caregiver to stay with you/them during the entire trip?

Yes
No
Some do and some don't

8. Have you or your clients used private transportation providers such as Uber or Lyft?

Yes, and it was a positive experience.
Yes, and it was a negative experience.
No.
If No or if Yes, and it was a negative experience, what is the reason? Please enter an 'other' value for this selection. * This question is required.

9. How frequently does the lack of transportation options prevent you or your clients from accessing the following?

Space Cell	Always	Often	Sometimes	Rarely	Never
Work	Work: Always	Work: Often	Work: Sometimes	Work: Rarely	Work: Never
Education	Education: Always	Education: Often	Education: Sometimes	Education: Rarely	Education: Never
Medical Services	Medical Services: Always	Medical Services: Often	Medical Services: Sometimes	Medical Services: Rarely	Medical Services: Never
Agency Services	Agency Services: Always	Agency Services: Often	Agency Services: Sometimes	Agency Services: Rarely	Agency Services: Never
Shopping	Shopping: Always	Shopping: Often	Shopping: Sometimes	Shopping: Rarely	Shopping: Never
Personal Errands	Personal Errands: Always	Personal Errands: Often	Personal Errands: Sometimes	Personal Errands: Rarely	Personal Errands: Never
Social Trips	Social Trips: Always	Social Trips: Often	Social Trips: Sometimes	Social Trips: Rarely	Social Trips: Never
Recreational Trips	Recreational Trips: Always	Recreational Trips: Often	Recreational Trips: Sometimes	Recreational Trips: Rarely	Recreational Trips: Never

10. Do you or your clients ever use biking as an option for transportation?

Yes
No
I don't know

11. Does the lack of pedestrian facilities (sidewalks, curb cuts, crosswalk signals) prevent you or your clients from accessing public transportation?

Yes
No
I don't know

12. If you or your clients have the occasion to walk and/or ride a bike, please rate how important the following improvements are for you.

Space Cell	Very Important	Important	Not Important	No Opinion
Increase the number of sidewalks	Increase the number of sidewalks: Very Important	Increase the number of sidewalks: Important	Increase the number of sidewalks: Not Important	Increase the number of sidewalks: No Opinion
Increase the number of curb ramps to better access sidewalks	Increase the number of curb ramps to better access sidewalks: Very Important	Increase the number of curb ramps to better access sidewalks: Important	Increase the number of curb ramps to better access sidewalks: Not Important	Increase the number of curb ramps to better access sidewalks: No Opinion
Increase the number of crosswalks to make it easier to change sides of the road	Increase the number of crosswalks to make it easier to change sides of the road: Very Important	Increase the number of crosswalks to make it easier to change sides of the road: Important	Increase the number of crosswalks to make it easier to change sides of the road: Not Important	Increase the number of crosswalks to make it easier to change sides of the road: No Opinion
Provide a median as a safe refuge on roads with 3 or more lanes	Provide a median as a safe refuge on roads with 3 or more lanes: Very Important	Provide a median as a safe refuge on roads with 3 or more lanes: Important	Provide a median as a safe refuge on roads with 3 or more lanes: Not Important	Provide a median as a safe refuge on roads with 3 or more lanes: No Opinion
Provide a longer walk cycle time for crosswalks	Provide a longer walk cycle time for crosswalks: Very Important	Provide a longer walk cycle time for crosswalks: Important	Provide a longer walk cycle time for crosswalks: Not Important	Provide a longer walk cycle time for crosswalks: No Opinion
Increase the number of bike lanes	Increase the number of bike lanes: Very Important	Increase the number of bike lanes: Important	Increase the number of bike lanes: Not Important	Increase the number of bike lanes: No Opinion
Increase facilities to safely park and secure a bike	Increase facilities to safely park and secure a bike: Very Important	Increase facilities to safely park and secure a bike: Important	Increase facilities to safely park and secure a bike: Not Important	Increase facilities to safely park and secure a bike: No Opinion
Increase the number of automated push button signals at crosswalks	Increase the number of automated push button signals at crosswalks: Very Important	Increase the number of automated push button signals at crosswalks: Important	Increase the number of automated push button signals at crosswalks: Not Important	Increase the number of automated push button signals at crosswalks: No Opinion
Design roadways that take into account all potential users, including pedestrians, persons in wheelchairs, bike riders, and transit riders.	Design roadways that take into account all potential users, including pedestrians, persons in wheelchairs, bike riders, and transit riders.: Very Important	Design roadways that take into account all potential users, including pedestrians, persons in wheelchairs, bike riders, and transit riders.: Important	Design roadways that take into account all potential users, including pedestrians, persons in wheelchairs, bike riders, and transit riders.: Not Important	Design roadways that take into account all potential users, including pedestrians, persons in wheelchairs, bike riders, and transit riders.: No Opinion
Provide more transit amenities, such as benches and shelters, along the bus routes.	Provide more transit amenities, such as benches and shelters, along the bus routes.: Very Important	Provide more transit amenities, such as benches and shelters, along the bus routes.: Important	Provide more transit amenities, such as benches and shelters, along the bus routes.: Not Important	Provide more transit amenities, such as benches and shelters, along the bus routes.: No Opinion

13. The following were identified in the 2013 Coordinated Plan as potential strategies to help seniors, people with disabilities, and/or people of low-income with greater transportation options. An important role of the Plan is to be sure strategies are identified. These strategies help determine what type of programs or projects get funded in the future. Please rate each one based on whether you think the strategy is still important or not. Please note, the term "demand response transit" refers to a type of transit service where a rider makes an advance registration and the service picks the rider up at their house and delivers them to the door of their destination (examples are Knox County CAC Transit, ETHRA or the KAT ADA LIFT service).

Space Cell	Very important	Important	Not important	No opinion
Expand the fixed-route KAT bus system farther out into Knox County.	Expand the fixed-route KAT bus system farther out into Knox County.: Very important	Expand the fixed-route KAT bus system farther out into Knox County.: Important	Expand the fixed-route KAT bus system farther out into Knox County.: Not important	Expand the fixed-route KAT bus system farther out into Knox County.: No opinion
Provide regular scheduled bus service that travels to different cities or counties within the region.	Provide regular scheduled bus service that travels to different cities or counties within the region.: Very important	Provide regular scheduled bus service that travels to different cities or counties within the region.: Important	Provide regular scheduled bus service that travels to different cities or counties within the region.: Not important	Provide regular scheduled bus service that travels to different cities or counties within the region.: No opinion
Provide more frequent service on the public transit system.	Provide more frequent service on the public transit system.: Very important	Provide more frequent service on the public transit system.: Important	Provide more frequent service on the public transit system.: Not important	Provide more frequent service on the public transit system.: No opinion
Provide earlier starting times on the public transit system.	Provide earlier starting times on the public transit system.: Very important	Provide earlier starting times on the public transit system.: Important	Provide earlier starting times on the public transit system.: Not important	Provide earlier starting times on the public transit system.: No opinion
Provide later service at night on the public transit system.	Provide later service at night on the public transit system.: Very important	Provide later service at night on the public transit system.: Important	Provide later service at night on the public transit system.: Not important	Provide later service at night on the public transit system.: No opinion
Increase public transit services on the weekend.	Increase public transit services on the weekend.: Very important	Increase public transit services on the weekend.: Important	Increase public transit services on the weekend.: Not important	Increase public transit services on the weekend.: No opinion
Provide better coordination between the different transportation providers for a more efficient system.	Provide better coordination between the different transportation providers for a more efficient system. : Very important	Provide better coordination between the different transportation providers for a more efficient system. : Important	Provide better coordination between the different transportation providers for a more efficient system. : Not important	Provide better coordination between the different transportation providers for a more efficient system. : No opinion
Make sure all public transit services have affordable fares.	Make sure all public transit services have affordable fares.: Very important	Make sure all public transit services have affordable fares.: Important	Make sure all public transit services have affordable fares.: Not important	Make sure all public transit services have affordable fares.: No opinion

14. Continuation of rating strategies from the 2013 Coordinated Plan. Please rate each one based on whether you think the strategy is still important or not.

Space Cell	Very important	Important	Not important	No opinion
Provide shorter wait times for return trips on public transit demand response trips.	Provide shorter wait times for return trips on public transit demand response trips.: Very important	Provide shorter wait times for return trips on public transit demand response trips.: Important	Provide shorter wait times for return trips on public transit demand response trips.: Not important	Provide shorter wait times for return trips on public transit demand response trips.: No opinion
Provide same day service reservations for public transit demand response trips.	Provide same day service reservations for public transit demand response trips.: Very important	Provide same day service reservations for public transit demand response trips.: Important	Provide same day service reservations for public transit demand response trips.: Not important	Provide same day service reservations for public transit demand response trips.: No opinion
Allow free and timely transfers between the different transit services.	Allow free and timely transfers between the different transit services.: Very important	Allow free and timely transfers between the different transit services.: Important	Allow free and timely transfers between the different transit services.: Not important	Allow free and timely transfers between the different transit services.: No opinion
Provide public transportation services to regional industrial parks for increased employment opportunities.	Provide public transportation services to regional industrial parks for increased employment opportunities.: Very important	Provide public transportation services to regional industrial parks for increased employment opportunities.: Important	Provide public transportation services to regional industrial parks for increased employment opportunities.: Not important	Provide public transportation services to regional industrial parks for increased employment opportunities.: No opinion
Provide a 24-hour emergency ride program to help persons who use transit and have an unexpected problem and can't use the bus/van for their return trip.	Provide a 24-hour emergency ride program to help persons who use transit and have an unexpected problem and can't use the bus/van for their return trip.: Very important	Provide a 24-hour emergency ride program to help persons who use transit and have an unexpected problem and can't use the bus/van for their return trip.: Important	Provide a 24-hour emergency ride program to help persons who use transit and have an unexpected problem and can't use the bus/van for their return trip.: Not important	Provide a 24-hour emergency ride program to help persons who use transit and have an unexpected problem and can't use the bus/van for their return trip.: No opinion
Help provide funding assistance to human service agencies and non-profits so they can purchase vans to transport their own clients. This strategy can help take demand off of the public transit providers and open up capacity.	Help provide funding assistance to human service agencies and non-profits so they can purchase vans to transport their own clients. This strategy can help take demand off of the public transit providers and open up capacity.: Very important	Help provide funding assistance to human service agencies and non-profits so they can purchase vans to transport their own clients. This strategy can help take demand off of the public transit providers and open up capacity.: Important	Help provide funding assistance to human service agencies and non-profits so they can purchase vans to transport their own clients. This strategy can help take demand off of the public transit providers and open up capacity.: Not important	Help provide funding assistance to human service agencies and non-profits so they can purchase vans to transport their own clients. This strategy can help take demand off of the public transit providers and open up capacity.: No opinion
Explore ways to encourage wheelchair accessible taxis, Ubers, or Lyfts to the region.	Explore ways to encourage wheelchair accessible taxis, Ubers, or Lyfts to the region.: Very important	Explore ways to encourage wheelchair accessible taxis, Ubers, or Lyfts to the region.: Important	Explore ways to encourage wheelchair accessible taxis, Ubers, or Lyfts to the region.: Not important	Explore ways to encourage wheelchair accessible taxis, Ubers, or Lyfts to the region.: No opinion
Create a centralized source of information that can be accessed by one phone number.	Create a centralized source of information that can be accessed by one phone number.: Very important	Create a centralized source of information that can be accessed by one phone number.: Important	Create a centralized source of information that can be accessed by one phone number.: Not important	Create a centralized source of information that can be accessed by one phone number.: No opinion

15. Continuation of rating the strategies from the 2013 Coordinated Plan. Please rate each one based on whether you think the strategy is still important or not.

Space Cell	Very important	Important	Not important	No opinion
Create a website about transportation services in the Knoxville region that highlights options.	Create a website about transportation services in the Knoxville region that highlights options.: Very important	Create a website about transportation services in the Knoxville region that highlights options.: Important	Create a website about transportation services in the Knoxville region that highlights options.: Not important	Create a website about transportation services in the Knoxville region that highlights options.: No opinion
Establish a general program to help educate new riders about the regional transit options and how to ride them.	Establish a general program to help educate new riders about the regional transit options and how to ride them.: Very important	Establish a general program to help educate new riders about the regional transit options and how to ride them.: Important	Establish a general program to help educate new riders about the regional transit options and how to ride them.: Not important	Establish a general program to help educate new riders about the regional transit options and how to ride them.: No opinion
Have "transit" case managers who would work one-on-one with individuals to help them arrange service.	Have "transit" case managers who would work one-on-one with individuals to help them arrange service.: Very important	Have "transit" case managers who would work one-on-one with individuals to help them arrange service.: Important	Have "transit" case managers who would work one-on-one with individuals to help them arrange service.: Not important	Have "transit" case managers who would work one-on-one with individuals to help them arrange service.: No opinion
Promote travel training programs that teach people how to utilize transit.	Promote travel training programs that teach people how to utilize transit.: Very important	Promote travel training programs that teach people how to utilize transit.: Important	Promote travel training programs that teach people how to utilize transit.: Not important	Promote travel training programs that teach people how to utilize transit.: No opinion
Promote programs that recruit volunteer drivers to help provide more individualized transportation services.	Promote programs that recruit volunteer drivers to help provide more individualized transportation services.: Very important	Promote programs that recruit volunteer drivers to help provide more individualized transportation services.: Important	Promote programs that recruit volunteer drivers to help provide more individualized transportation services.: Not important	Promote programs that recruit volunteer drivers to help provide more individualized transportation services.: No opinion
Provide regular sensitivity training to transit drivers.	Provide regular sensitivity training to transit drivers.: Very important	Provide regular sensitivity training to transit drivers.: Important	Provide regular sensitivity training to transit drivers.: Not important	Provide regular sensitivity training to transit drivers.: No opinion

16. Where do you or your clients live? Check as many as apply.

17. Do you have any other general transportation needs that have not been addressed in this survey or any other comments you would like to share? Examples you might consider: if you or your clients use public transportation are there any unmet needs you have noticed - such as destinations not served or days and times when transportation is not available, etc. If you or your clients drive or ride in a personal car are there any issues of problems that you/they have noticed with the transportation system that could be improved to make trips easier?

18. Please provide your email address below if you would like to be notified about future opportunities to provide input about transportation for seniors, people with disabilities, and low-income individuals.