A+ Practice Quiz: 220-1002 Quiz 19

1. Examine the following output:

Reply from 64.78.193.84: bytes=32 time=86ms TTL=115
Reply from 64.78.193.84: bytes=32 time=43ms TTL=115
Reply from 64.78.193.84: bytes=32 time=44ms TTL=115
Reply from 64.78.193.84: bytes=32 time=44ms TTL=115

Which utility produced this output?

• nslookup
• tracert
• ifconfig
• ping

2. You are troubleshooting connectivity between your computer and the www.widgets.com server, which has the following IP address: 192.168.1.1.

Which of the following commands tests connectivity to the device as well as name resolution?

• ping 192.168.1.1
• ping www.widgets.com
• nslookup www.widgets.com
• nslookup 192.168.1.1

3. You work for a company that provides technical support for customers. One customer calls wanting to know how to adjust their monitor so they can have the sharpest and most detailed images, words, and icons.

Which Control Panel setting should you adjust to BEST meet the customer's needs?

• Refresh rate
• Ease of access
• Resolution
• Color depth

4. You have just installed a new video card in Mark's computer. When you power on the computer, Windows automatically detects the new device and tries to locate an applicable device driver. Unfortunately, Windows cannot locate the required driver.

Which of the following would be the BEST administrative tool to fix Mark's computer?

• Computer Management
• Component Services
• Resource Monitor
• System Configuration

5. Which of the following is a firewall function?

• Protocol converting
• Packet rearranging
• Encrypting
• FTP hosting
• Packet filtering

6. In which of the following situations should you install a firewall?

• You want to implement a password system for internet users who access your private website.
• You want internet users to see a single IP address when accessing your company network.
• You want to improve internet performance by saving popular websites locally.
• You want to restrict internet users from accessing private data on your network.

7. A technician suspects that an app on a tablet device may be surreptitiously using the camera without permission. Which of the following would be the BEST way to troubleshoot this issue?

• Run an anti-malware scan.
• Perform a soft reset on the device.
• Check the results of a cell tower analyzer.
• Remove all Bluetooth pairings.

8. Why is it important to have your mobile device charger plugged in while it is receiving an operating system update?

• If the battery dies during the update, the operating system could become corrupted.
• Downloads run faster when the charger is plugged in.
• The device must be connected to and charging from a computer so the update can be performed from the app store.
• It is not important for the charger to be plugged in, since the update can be received wirelessly.

9. To improve the safety of your location and to comply with regulations regarding work environments with hazardous materials, you have been assigned to assemble Material Safety Data Sheets (MSDS) for all chemicals used in your shop.

How should you obtain these documents?

• Download them from the chemical manufacturer's websites.
• Ask your manager for them.
• Write them yourself after researching the issues.
• Get them from your local workers' safety insurance office.

10. Which of the following are most helpful in keeping a computer cool? (Choose TWO)

• Remove a slot cover from the back of the computer.
• Verify that cooling fans are not circulating air in the wrong directions.
• Use a high-wattage power supply.
• Vacuum dust from the system regularly.
• Install a thermostat in the fan circuit.