A+ Practice Quiz: 220-1002 Quiz 17

1. You have just purchased a new computer that runs Windows 10. You would like to transfer all of the applications and user data from your old computer, which is running Windows 7, to the new computer.

Which of the following steps is the BEST course of action?

• Remove the hard disk from the old computer and install it into the new computer. Add shortcuts to your old applications.
• Move the hard disk from the old computer to the new computer. Reinstall Windows10 using the hard disk from the old computer.
• Run Windows Easy Transfer on the old computer and the new computer. Reinstall any applications.
• Manually install application, copy data, and configure settings on the new computer.

2. You are troubleshooting network connectivity issues on a Windows workstation. Which command would you use to view the MAC address of the network adapter?

• ping
• netstat
• nslookup
• ipconfig /all
• ipconfig

3. You are troubleshooting network connectivity issues on a workstation. Which command would you use to request new IP configuration information from a DHCP server?

• net config
• net use
• ipconfig /renew
• ipconfig /all

4. You provide desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems installing a new device.

You try to tell the user how to update the driver for the device over the phone, but he is having a hard time understanding your directions and is becoming frustrated.

What should you do?

• Escalate the call to another technician or your supervisor.
• Drive to the other location as soon as possible and update the driver.
• Tell the user to wait until you are scheduled to be in that location.
• Establish a Remote Desktop connection and update the driver.

5. Ted, an employee in the sales department, has asked a coworker, Ann, to update the product descriptions contained in a sales document. Ann can open the file, can't save her changes to it.

Which of the following digital security methods is MOST likely preventing her from saving the file?

• Multifactor authentication
• Antivirus software
• Directory permissions
• Data loss prevention

6. Using the Windows OS, Joe transfers a file in his Documents folder to a folder that has been configured to give Ann full control of all files. Instead of copying the files, Joe uses a move operation. Ann can read the file, but can't save any changes to the file.

Which of the following is MOST likely the reason that Ann can't update the file?

• Ann is not a member of the Administrators group.
• The Modify and Write permissions for Joe were set to Deny on the destination folder.
• Joe is not a member of the Administrators group.
• The Modify and Write permissions for Ann were set to Deny when the file was in Joe's Documents folder.

7. How can you keep a Windows 10 system from automatically restarting after a critical system error occurs?

• Use the Last Known Good configuration option on the Advanced Startup Options menu.
• Use the Enable Safe Mode with Command Prompt option on the Advanced Startup Options menu.
• Use the Enable Safe Mode with Networking option on the Advanced Startup Options menu.
• Use the Disable automatic restart after failure option on the Advanced Startup Options menu.

8. While running a full system scan using your anti-malware software, three files have been identified as possible problems. You want to keep the files intact so you can review them later, but you also need to ensure they can't harm anything else on your computer.

Which of the following is the BEST next step?

• Quarantine the files.
• Delete the files.
• Repair the infected files.
• Rename the files.

9. Of the following choices, which action could be most physically harmful to you?

• Force-ejecting a stuck DVD disc using a straightened paper clip.
• Looking into the end of a fiber optic cable.
• Wearing a grounding strap while installing a modem.
• Using a computer without a surge protector.

10. Since it has no moving parts, a CPU will usually work properly for several years. Which of the following is a common factor that MIGHT cause a CPU to fail prematurely?

• Magnetic field
• Electromagnetic interference
• Electrostatic discharge (ESD)
• High CPU usage
• Unsupported memory modules