Skip survey header

ITIL 4 Practice Quiz: ITIL 4 Foundation Quiz 7

ITIL 4 Practice Quiz: ITIL 4 Foundation Quiz 7

1. What incident management process marks the first attempt to troubleshoot an incident?
2. What ITIL service lifecycle phase is responsible for ensuring that new services will meet requirements?
3. What financial management activity tracks expenditures to determine the cost of providing a service?
4. Frank’s organization delivers web hosting to customers and has a strong service offering. Frank is working to add an automated reporting function that will make the work of users a bit easier.

What type of service is this automated reporting?
5. What phase of the ITSM lifecycle forms the core of the service provider’s approach toward delivering value to customers?
6. Tina’s organization decided to move their data center from a flood zone to higher ground where flooding is a much lower risk. What risk management strategy did they pursue?
7. Which one of the following is not an appropriate task for a service owner?
8. Which one of the following is a governance function in an IT organization?
9. Service management transforms [Fill in the blank] into [Fill in the blank].
10. What framework offers complementary guidance to ITIL that is specific to project management?
0%