A+ Practice Quiz: 220-1002 Quiz 12

1. You have just connected a new USB device to your Windows system. You used the installation disc that came with the device to install the drivers needed to support the device. Since the installation, the system frequently crashes when you try to access the new device.

Which of the following steps would MOST likely resolve this issue?

• Run the Add Legacy Hardware wizard and manually configure the device.
• Remove and then reinstall the device.
• Replace the device itself.
• Download and install the latest driver from the manufacturer's website.

2. After installation, your Windows 10 client systems are joined to the WestSim.com domain. You need to verify that these clients are configured to get time from the correct time provider.

Which commands can you use to do this? (Choose TWO; each response is a complete solution)

• w32tm /config /update
• w32tm /debug
• w32tm /query /source
• w32tm /query /status
• net time /querysntp

3. Marcus was attempting to tweak the way his Windows 10 workstation boots when he inadvertently corrupted his system boot files. It will now no longer boot to a logon prompt. He boots the system from the Windows installation disc and accesses the Recovery Environment.

What should he do next?

• Select Troubleshoot > Reset this PC
• Select Troubleshoot > Advanced Options > System Restore
• Select Troubleshoot > Advanced Options > Startup Repair
• Select Troubleshoot > Advanced Options > Go Back to the Previous Build

4. Your company has decided to hire a full-time video editor. You have been asked to find a system with the level of display quality needed by someone who will be working with video all day.

Which of the following video card specifications will have the greatest impact on display quality? (Choose TWO)

• Memory
• Refresh rate
• Display connector type
• GPU configuration
• Resolution

5. A home office user employs a technician to secure a Windows computer. To secure the local accounts, which of the following actions should the technician perform? (Choose TWO)

• Disable the Guest Account.
• Move all accounts in the Administrators group to the Users group.
• Rename the Administrator account.
• Move all accounts in the Guests group to the Users group.
• Remove the Power Users group.

6. You manage a group of 20 Windows workstations that are currently configured as a workgroup. You have been thinking about switching to an Active Directory configuration.

Which advantages would you gain by switching to Active Directory? (Choose TWO)

• Centralized configuration control
• Reduced need for specialized hardware
• Centralized authentication
• Increased local control of workstation settings
• Decreased implementation cost

7. You replaced the print cartridge on an inkjet printer. What should you do next?

• Replace the ribbon as well.
• Calibrate the printer.
• Send the printer to the factory for a realignment.
• Replace the fuser roller assembly.

8. After receiving several complaints from the employees in your company, you start to troubleshoot a laser printer. After a short while, you have concluded that the most probable cause is a dirty drum.

Which of the following is the MOST logical reasons for this conclusion?

• Garbage characters on the page
• A blank page
• Ghost images on the page
• Spots at regular intervals on the page

9. Your organization has 20 employees who need an accounting software update installed. Due to a miscommunication, the purchaser only paid to update 10 licenses. The software company issued a paper license and a single key for updating 10 users.

Since this is an enterprise paper license, there is no mechanism that enforces a limit to the number of times the key can be used, so you decide to go ahead and update all 20 users.

What are the possible consequences of this decision? (Choose TWO)

• The software company will never detect the violation, so negative consequences are unlikely.
• The software will eventually stop working properly for the 10 extra updates you installed.
• You risk losing your job.
• Because you should be allowed one to three activations per user, this decision does not put you at risk for negative consequences.
• You expose your company to litigation by violating the software license agreement.

10. You work at the IT help desk in your company. An employee calls to report a problem with her workstation, and a service ticket is assigned to you. You respond to the service ticket immediately and arrive at the employee's workstation within minutes.

When you say hello, she responds in Spanish. You realize that she only speaks Spanish, and you only speak English. What should you do?

• Ignore the user and start working on the computer.
• Use hand gestures to communicate.
• Walk away and assign the problem to someone else.
• Find an interpreter.