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A+ Practice Quiz: 220-1002 Quiz 11

Enjoy the following 10 question quiz from TestOut

1. Device manufacturers are constantly finding bugs, vulnerabilities, or better ways for their devices to communicate with the operating system. Because of this, which of the following BEST describes what you should do before you install a new device?
2. You have just installed a new device in your Windows system. After installation, you can't use the device. You check Device Manager and find an icon for the device with a yellow exclamation mark over it. What should you do?
3. Which utility allows you to choose Selective Startup in Windows?
4. You are one of the IT administrators for your company. Your coworker, Rachel, says that when she boots her computer, it displays a message saying that one of her programs had an error while loading and is not working.

To fix this issue, you would like to see if Windows can provide a log file that may give you a hint about what is failing at boot time. Which of the following Microsoft tools/consoles would MOST likely give you the ability to create such a log file?
5. You want a security solution that protects the entire hard drive, preventing access even when it is moved to another system. Which of the following is the BEST method for achieving your goals?
6. Your organization employs a group of traveling salespeople who need to access the corporate home network through the internet while they are on the road. You want to funnel remote access to the internal network through a single server.

Which of the following solutions would be BEST to implement?
7. A technician is installing a SOHO router at an after-school community center. The customer would like to keep children from accessing inappropriate while browsing the web.

Which of the following actions would help accomplish this goal?
8. A technician receives notification from a SOHO router manufacturer of a specific vulnerability that allows attackers to exploit SNMP traps to take over the router. The technician verifies the settings outlined in the notification.

Which of the following actions should the technician take NEXT?
9. As you troubleshoot a problem during a customer appointment, you discover the problem is directly related to the customer's actions. Which of the following is the BEST way to address the situation?
10. You are an IT technician for your company. A coworker calls your department and asks for help fixing his malfunctioning internal Blu-ray drive, which he installed himself. When you arrive, you unplug and then open the employee's computer.

As you begin to examine his computer, the employee begins to describe the steps he has taken to install and troubleshoot the issue on his own. You examine all of the connectors and discover that the employee forgot to connect the Blu-ray drive's power cable. Your initial thought is, "How stupid can this guy be?" but you restrain from making any comments.

At that moment, another coworker calls your cell phone. The ringing of the phone distracts your thoughts, and while the owner of the computer is still explaining the troubleshooting steps already completed, you quickly connect the power to the device and close the computer. A quick test determines that the device is now working.

Which of the following professionalism principles are you, the technician, failing to follow? (CHOOSE TWO)
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