Technical support

Submit a technical support request

If you are having problems using eLibrary resources, online databases or catalogue search - or another part of our website, please provide us with the details below and we will provide support where we can. We may need to seek assistance from third party suppliers of some online services we provide.

Some common troubleshooting tips can be found on our eLibrary Help also.

Please use this form to report technical problems only

For other enquiries, you can use our Enquiry Form

1. Please fill out the form below and we will be in touch soon.

Library card number *This question is required.

Name *This question is required.

Address

Phone Number

Email Address *This question is required.

3. Internet browser or app version (In most browsers, find this on the toolbar, under Help > About).

4. What operating system (OS) runs your computer or device? *This question is required.

5. What version of your operating system is installed? (eg Windows 11, iOS version, etc.)

6. Please describe the problem you encountered -- include the exact text of any error messages if possible or as much as you can remember (if you have screenshots, please email these to enquiries@wcl.govt.nz).

If this is an issue with an Overdrive/Libby or BorrowBox download, please also include the title of the problem download.

When you have finished, click Submit. *This question is required.