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Branch Visit_Transaction Survey

We would like to know about your experience with us so that we can make your next experience even better! We appreciate your time and feedback.

For your protection, CNB will not provide login or account information via this survey. Please do not send personal identifying information (e.g. account numbers, social security numbers, passwords, login IDs, etc.). Instead, please contact Customer Service, so we can securely assist you.

1. What location did you visit? *This question is required.

3. What date did you visit the branch? This question requires a valid date format of MM/DD/YYYY.

calendar

4. Based on our customer service, how likely are you to recommend this organization to a friend or colleague? *This question is required.

	0	1	2	3	4	5	6	7	8	9	10
Not Likely	0	1	2	3	4	5	6	7	8	9	10	Very Likely

Why do you say that? *This question is required.

5. Was the reason for your contact resolved on your first attempt? *This question is required.

6. How long have you been a customer of City National Bank? *This question is required.

7. How did you first hear about City National Bank? *This question is required.

8. Please rate the following areas: *This question is required.

Space Cell	Far below expectations	Below expectations	Neutral	Above expectations	Far above expectations
Available features	Available features: Far below expectations	Available features: Below expectations	Available features: Neutral	Available features: Above expectations	Available features: Far above expectations
Customer service	Customer service: Far below expectations	Customer service: Below expectations	Customer service: Neutral	Customer service: Above expectations	Customer service: Far above expectations
Ease of product use	Ease of product use: Far below expectations	Ease of product use: Below expectations	Ease of product use: Neutral	Ease of product use: Above expectations	Ease of product use: Far above expectations
Monthly account service/service fee cost	Monthly account service/service fee cost: Far below expectations	Monthly account service/service fee cost: Below expectations	Monthly account service/service fee cost: Neutral	Monthly account service/service fee cost: Above expectations	Monthly account service/service fee cost: Far above expectations

9. What was the primary reason you opened your account with City National Bank. (Choose up to 3) *This question is required.

Advertising promotion or incentive
Already have other accounts with City National Bank
Best deals on loans
Convenient location or hours
Free checking services
Good customer service/Friendly staff
Recommendation from a relative or friend
Great savings rates
Reputation of City National Bank

10. Contact information

First Name *This question is required.

Last Name *This question is required.

Email Address *This question is required. This question requires a valid email address.

Phone Number *This question is required.

Please leave any additional feedback to help us serve you better.