UPITNIK U SVEZI USLUGA KOJE HRB PRUŽA KLIJENTIMA / CRS CUSTOMER SERVICE QUESTIONNAIRE

Poštovani,
Kao dio našeg trajnog napora za poboljšanje usluga koje vam pruža Hrvatski registar brodova (HRB), željeli bi prikupiti komentare i povratne informacije od naših klijenata. Stoga bi Vam bili jako zahvalni ako biste mogli odvojit nekoliko trenutaka i odgovoriti na pitanja u upitniku u svezi usluga koje vam pruža HRB. Prikupljeni podaci će se koristit isključivo za interne potrebe i u svrhu unapređivanja usluga koje HRB pruža svojim klijentima.

Dear valued client,
As part of our ongoing efforts to improve our services, Croatian Register of Shipping (CRS) is keen to gather comments and feedback from clients. Thus, we would be most grateful if you could please take a few moments of your time to answer a questionnaire regarding CRS services. Collected data will only be used for internal purposes and for consideration of upgrading services provided by CRS to his clients.

A) Mi smo:
We are an *This question is required.

B) Molimo navesti odjel, ime tvrtke i kontakt e-mail
Please provide your department, company name and contact e-mail *This question is required.

	Odjel / Dept.
	Ime tvrtke / Company name
	E-mail

1. Kako biste općenito ocijenili uslugu koju vam pruža HRB?
How would you rate the general overall service you receive from CRS?

2. Koji su glavni razlozi zašto koristite usluge HRB-a? ( Molimo odaberite do 3 odgovora)
What are the main reason(s) you use CRS services? ( please choose up to 3 answers)

razina tehničkih usluga
technical service level
dugogodišnji poslovni odnos
longstanding relationship
sustav eksperata/inspektora
tech staff/surveyor attitude
nema drugog izbora
no other choice available
cijene usluga
pricing of survey fees
ostali razlozi
other reasons Please enter an 'other' value for this selection.

3. Kako biste vrednovali točnost i pravovremenost obavljanja usluga koje vam pruža HRB ( pregledi, auditi, odobrenje tehničke dokumentacije i sl.)?
How do you feel about the accuracy and promptness of CRS services ( surveys,audits, plan approvals, etc.)?

4. Kako biste vrednovali pristup i stav osoblja HRB-a tijekom pregleda, audita, odobrenja tehn. dokumentacije ili sl.?
How would you rate the attitude of CRS staff during surveys, audits, plan approval activities or other services?

5. Da li su vam korisne usluge informiranja HRB-a putem okružnica. internet stranice HRB-a, tečajeva ili slično?
Are the information services provided by CRS via circulars. website, technical seminars or similar valuable for you?

6. Postoje li neke druge usluge za koje smatrate da bi ih HRB mogao pružati klijentima?
Are there any services you think CRS should provide its customers?

Komentar:
Comment

7. Imate li bilo kakav drugi komentar, problem ili sugestiju koju želite dati na znanje HRB-u?
Do you have any other comments or concerns that you would like to CRS to know about?

Komentar:
Comment

8. Datum ispunjavanja upitnika
Date of filling-up questionnaire *This question is required.

Format datuma/ Date format dd/mm/yyyy