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Federal Pacific Customer Satisfaction Survey

Your Opinion Is Important!

Dear Federal Pacific Customer:

We are committed to providing products and services that exceed our customers' needs and expectations.  Measuring your level of satisfaction through this short online survey will let us know how we are doing and more importantly, how we can better serve you.  The survey should take no more than five minutes of your time and will help us to enhance current and future products and services. 
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Federal Pacific highly values our customers and we care about what you have to say.  

Starred questions must be completed in order to submit your responses.
1. For which type of product are you completing this survey? (Only select one product type)

If you received more than one type of product with this shipment please complete a separate survey for each type of product.
  *This question is required.
2. Which function(s) are you involved with regarding this product (check all that apply)? *This question is required.
3. Why did you choose this product (select all that apply) *This question is required.
4. Did this product function to your requirements? *This question is required.
5. Did this product function as specified? *This question is required.
6. If applicable, was the documentation included with the product satisfactory? *This question is required.
7. How would you rate this product? *This question is required.
ExcellentVery GoodGoodFairPoor
8. Was this product delivered when required?  (Delivery had no impact on the project) *This question is required.
9. Was this product shipped when promised?  (Federal Pacific's factory acknowledged shipment date) *This question is required.
10. Was this product delivered in good condition? *This question is required.
11. Which Federal Pacific Customer Support options have you utilized (select all that apply)? *This question is required.
12. If applicable, did you receive customer support in a timely manner? *This question is required.
12. How would you rate Federal Pacific's customer support? *This question is required.
ExcellentVery GoodGoodFairPoor
12. How would you rate this product's quality *This question is required.
ExcellentVery GoodGoodFairPoor
13. Based on this product experience, how likely are you to purchase another Federal Pacific product? *This question is required.
Highly LikelyVery LikelyLikelyUnlikelyVery UnlikelyHighly Unlikely
14. Would you recommend Federal Pacific to other customers? *This question is required.
17. Would you like to speak with someone at Federal Pacific regarding this survey? *This question is required.
18. Contact Information

Your contact information will only be used for follow-up on this survey. You will not receive e-mails, calls, texts, etc. from Federal Pacific unrelated to this survey.
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