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College Tech Support

CSUSB College of Education Tech Support Form

Technical Support Ticket

Thinh Ly
Information Technology Consultant, Lead Tech
Mon – Thurs, office hours by appointment.
tly@csusb.edu
909-537-5624
CE-250

Michael Dean Ignacio
Equipment Systems Specialist
Mon – Thurs. 8:30am – 5:00pm
mignacio@csusb.edu
909-537-3538
CE-248

1. Please fill out the form below and we will be in touch shortly. *This question is required.

First Name

Last Name

Email Address

Phone Number

2. Please check your position: *This question is required.

Faculty
Student
Lecturer
Staff

3. Service Priority: *This question is required.

Highest Priority / Emergency Response Requested
High Priority
Medium Priority
Low Priority
Super Low Priority

4. Room: *This question is required.

5. Computer ID:

6. Type of Equipment Needing Service:

Laptop
PC
Printer
MindPlay HeadSet

7. Software:

IVA Plus
IVA AE
VCAT
Smart Mind
Captain's Log
Oasys
BrainVisualizer
MS Office
MS Outlook
Adobe Pro
VLC Video Player

MS PowerPoint
MS Word
MS Excel
Atlas Ti
NVivo
Printer/ Scanner Software
Windows Updates
Other Updates
Drop Box
Blackboard
Other Application

8. Describe the problem:

Headset Connection Failure
Application Freezes
User Error
Application Does Not Recognize Head Set
Weird Error Message
Knucklehead Goof
Other Error
Printing Problem
I don't know what happened. It just doesn't work now

9. What is training plan ID number? (neurofeedback support only)

10. Notes - Please give specific name of applications / game affected: